Thank you for shopping with us! If for any reason you are not fully satisfied, we are here to help. Please review our return policy below:
1. Regular Stock Items:
- Returns for regular stock items are accepted within 30 days of the original purchase date.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Please note that some products may be subject to a restocking fee due to the nature of these items and our quick turnaround time for restocking our shelves. The restocking fee, if applicable, will be deducted from your refund.
2. Special Order Items:
- Special order items are subject to the return policy of the manufacturer and may not be eligible for return. Please check with us if you have any questions regarding the returnability of special-order products.
3. Shipping Charges:
- Return shipping fees may apply, and will be charged based on the reason for the return. If applicable, this charge will be deducted from your refund.
4. Return Process:
- To initiate a return, please contact our customer service team at 1-800-728-3701 with your order number and the reason for the return.
- Once your return request is approved, you will receive instructions on how to return your item(s).
5. Refunds:
- Once your return is received and inspected, we will process your refund. Please note that it may take a few business days for the refund to appear on your original payment method.
- If you have any questions or concerns about our return policy, please feel free to reach out. We want to ensure your shopping experience with us is as seamless as possible!
Thank you for choosing Industrial Bearing Supply Company!